Terms and Conditions

 
Insurance, Covers and Waiver
Collision Damage Waiver (CDW)

Compulsory Insurance with lower Liability than the actual price of the vehicle rented in case of an accident. If this is the renter’s fault, then there is always an excess deposit to pay unless SCDW or ERC or FCI has been purchased at the time of rental. The excess deposit varies according to car group. This insurance cost is included in your rental agreement price.

Super Collision Damage Waiver (SCDW)

Purchased by the customer at the time of rental. This insurance reduces the excess amount payable by the customer, in the event of an accident that is their fault, to zero but does not cover the tyres, glass, roof or underbody of the car. The daily cost of this insurance varies between €8 and €15 according to car group.

Excess Reduction Cover (ERC)

Purchased by the customer at the time of rental. This insurance reduces at a certain percentage the excess amount between €200 and €400 euro depending on the car group, payable by the customer in the event of an accident that is their fault. The daily cost and the reduced percentage for the excess deposit of this insurance varies between €8 and €15 according to car group.

Full Cover Insurance (FCI)

Purchased by the customer at the time of rental. This insurance reduces the excess amount payable by the customer, in the event of an accident that is their fault, to zero and covers all damages. The daily cost of this insurance varies between €15 and €25 according to car group.

Theft protection (TP)

Purchased by the customer at the time of rental. This insurance covers against attempted theft of the vehicle e.g. broken locks or windows. If this insurance is not taken then the customer is fully responsible for the cost of the damage. The cost of this insurance is €4.50 per day. SCDW, ERC or FCI insurance does not applicable even if purchased at the time of the Rental.

Included at no extra cost

Emergency Roadside Assistance
Local Taxes
Road Fee / Road Licensing Fee

Mileage policy

Unlimited milege

Cover Agreements

At our car hire counter, you may decide to buy additional cover to reduce your excess, or to cover things your Collision Damage Waiver (CDW) does not.

Policy excludes things such as personal belongings, as well as any ‘extra equipment’ hired, child seats and GPS devices.

Note that your cover will be invalidated by negligence for example driving on the wrong side of the road), refueling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs, or driving on roads other than tarmac or asphalt).

Not Included in the Rental Price
Loss of Equipment Charges

If you lose any of the equipment that you hired as extra at the counter you will be charged: - for baby seat €120.00, for child seat €120.00 and for GPS €120.00.

Driving Charges

Customers are responsible for all speeding tickets, parking fines & traffic fines.

What you need at pick-up
Acceptable forms of payment

The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough funds to cover the excess / deposit amount (which will be blocked on the Credit Card for the duration of the rental).

Debit cards are not accepted unless the customer buys our Full Cover Insurance (FCI) at the counter.

Accepted Credit Cards

American Express
MasterCard
Visa

Please note for the excess amount blocked

We will not accept prepaid, recharge or virtual credit cards – or any card on which the relevant characters are not raised (‘embossed’).

Visa Dankort cards or Chinese UnionPay credit cards are not accepted.

For the Rental payment or any extras purchased at the counter we accept any Credit or Debit card or Cash.


Licence Requirements

When picking the car up, the main driver and any additional drivers will need to provide a valid driving license in their name.

All drivers must have held their driving license for at least 3 years.

An International Driving License is required if the original driving license is printed with non-Roman Alphabet.


Forms of Identification

A Passport or identity card is required.


Rental Voucher / eVoucher

When picking the car up, the main driver must present their Voucher / eVoucher, which is issued after the booking is confirmed.

A voucher proves that the rental is booked in the customer''s name and if it is paid for.


Age Requirements

Minimum age limit for renting a car is 21 and maximum age limit is 75.

The car hire company’s age-related charges and restrictions will apply to all additional drivers. Drivers between the age of 25 until 75 years old will not be charged with any driver fee. All other ages will be charged with the Young or Senior driver fee at a cost of €7.50 per day.


Fuel Policy, Extras
Fuel Policy

The customer has the option to choose between the 1. FULL to FULL or 2. FULL to EMPTY policy. The tank will be always FULL at pick-up.

If the choice is FULL to EMPTY, then the full fuel tank must be pre-purchased and paid to our car hire counter at the pick-up and at the drop-off the tank must be as empty as possible. No refund will be given for fuel left in the tank.

If the choice is FULL to FULL, then the car must be full at drop-off. If not, the fuel missing from the tank must be paid along with a €20.00 penalty fee.


One-Way Rentals

If you arrange to pick the car up in one location and drop it off in another, one-way fee of €40.00 will apply to cover the cost of returning the car to the original location. Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed, same charge will be applied.


Outside Office Hours

If you require the car to be available outside of normal office hours, whether for the pick-up or the drop-off, we will arrange for a member of our staff to be available. Prior notification is required for this service and it will incur a fee to cover additional man hours.

The cost of this service is €25.00.


Cross-Border and Boundary rules

The rented vehicle will be driven only by the Hirer (unless otherwise herein agreed) and only on the geographical area of Cyprus which is in areas under the full control of the Government of Republic of Cyprus or the Authorities of the British Sovereign Base Area and will not be used in areas at present under the Turkish occupation forces or the Turkish Cypriots or in near proximity to such areas.


Additional Drivers

The cost to add an additional driver is € 4,50 per day including tax.

The age-related charges and restrictions apply to all additional drivers.


Other Extras

Baby seat costs €4.50 per day, Booster seat costs €3.00 per day and GPS costs €8.00 per day.


Deliveries and Collections

We offer free delivery service if the delivery point will be located within a range of 15km from the pick-up Station. Prior notification is required for a delivery or collection service. The cost for this service is €40.00 and it will be paid signing the rental agreement. This service will be confirmed after you have made the booking and you have confirmed with us that this would be allowed.


Taxes & Fees

Any additional services will be subject to any applicable sales taxes and location fees.


Pay local extras

All additional extras should be requested at the time of booking or before signing the rental agreement and paid directly to us at the counter.

Important Information
General important Information

To make sure you understand the rules and laws about driving hired cars at home and abroad, it is essential you read the Terms & Conditions in full before you leave to pick your car up.

In particular, please make sure you know what documents and other paperwork you must have with you (e.g. driving license, forms of identification, and payment cards) and what you will need to pay for at our car hire counter.

By making a booking, you are confirming that you have read and accepted our Terms & Conditions.

Before you pick your car up, you will be required to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it with our staff before you sign.

If you have any questions, please do not hesitate to contact us. You will find our opening hours and contact information within the Contact Us page of our website.

If you run into any problems during your rental, call us immediately the emergency phone number, which you will find at the top of your Rental Agreement.

Our full Terms & Conditions can be viewed at https://www.aercar.com.

Accident or Breakdown - In the event of a breakdown, accident or mechanical difficulties, you must call us immediately. For accidents, a police report or an incident report from an authorized member of our staff will be required. If the above procedure is not followed then all insurances become invalid. We give authority for repair or replacement of the damaged car. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim.

Flight Details - If you are arriving by plane, it is better to inform us of your arrival flight number and give us a mobile number even a few hours before your rental to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

Loss of Keys - If you lose your key(s), you will be charged the cost of replacement and the loss of use.

Seatbelt - passengers must wear seatbelts at all time, wherever they are sitting in the car.

Valeting Fee – Smoking in not allowed in the car. There is no smoking fee but you will be required to pay a cleaning cost between €40 and €150 if the vehicle requires more than the usual standard cleaning, and for any reason other than smoking, on its return to restore it to its pre-rental condition, allowing for fair wear and tear.

Pet policy - We are a pet friendly company, but we care about people with allergies too. Pet owners must equip themselves with all the necessary sanitary ware in order to avoid smells in the car, hair drop, make sure that the seats are not exposed to any dirt and ensure that the car is returned at its original condition. We preserve the right to charge for valeting fees and the right to deny the reservation depending on the size or the type of the pet. With the exception of service dogs helping a passenger with disabilities, all other dogs must be restrained while driving for your pet’s safety and yours.

Price Calculation - Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.

At pick-up, you may choose to take a different car, rather than the one reserved for you. If you do, you may be charged an additional premium, even if the new car is smaller than their original choice.

Cancellations, No shows & Amendments

You can make a reservation online at least 2 hours before the pick-up time. After that time and until 5 minutes before pick-up time all reservations online are subject to negotiation and might fail confirmation depending our company’s fleet availability.

Cancellation of Fully Prepaid Bookings

  • You can cancel up to 5 minutes before your rental is due to start.
  • If you cancel in the 5 minutes period before pick-up, the money you have paid will be refunded to you from the source that you originally made the Reservation.
  • We reserve the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.

No-Show:

A ‘No-show’ is when you:

  • Wish to cancel but do not inform us before your rental is due to start, or
  • Fail to pick the car up at the arranged time and date, or
  • Fail to provide the documentation that is required to pick the car up, or
  • Fail to provide a credit card in the main driver’s name with enough funds on it or
  • If there is a reasonable believe that the driver is not properly fit to drive.

In all of these cases, you will receive no refund of the money you have paid.


Amendments:

You can amend your car rental reservation online, free of charge, at any point before your reservation is due to start. Certain amendments could affect the rental price, such as location, car group or time or date of rental, if it does you will be charged at the current published price, which may be different from what you originally paid. Please call us if your pick-up time is less than 5 minutes away and you wish to amend your booking.

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